New research from the Queensland University of Technology has found there has been an increase in customer service staff that have been abused, spat on and received death threats.
Why do people assume that just because they have the money, the person on the other side of the counter is there as their servant? Customer service staff are rarely those who make the rules and tend not to be the beneficiaries of any sales made. Generally you get the service you ask for and you must always keep in mind that sometimes people have bad days or that their job sucks. Lastly, as a general rule, the customer is often an idiot and is often not right; a fair complaint is a fair complaint but customer staff rarely owe you anything unless you give them reason to or a mistake was made of sufficient magnitude to warrant a complaint. Your money is not that reason and the mistake was doing exactly as you desired.
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